Sales

It should come as no surprise that customer success and sales collaboration can help revenue teams close better deals.

What do we mean by better deals? 

Simple.

• Customers who are the right fit for your product or service. 
• Customers who will become advocates.
• Customers who will contribute to expansion.
• Customers who won’t churn.

Sales teams used to be encouraged to sell at all costs to grow revenue. Even if it was the wrong fit.

But if Cinderella has taught us anything, it’s that no matter how hard you try, if your foot’s too big or too small, the shoe just won’t fit. 

Nailed that analogy.

Anyway.

The problem with that old-school method of selling is that customer success teams are left to pick up the pieces. They’re left trying to figure out what went wrong when the customer churns. And more often than not, they take the blame for it.

Doesn’t sound fair, does it?

The best way to avoid that whole fiasco is through collaborative selling.

Your sales process is one of the most essential operations across your entire business. 

Generally, sales processes include a range of different steps, each one with its own degree of importance and complexity, and each one seamlessly leading to the next. 

The end goal is to close a deal and make it official.

The last part of a typical sales process is the sales proposal. But guess what? Many companies often take this bit for granted. 

They think: “Well, we got this far, so surely you aren’t going to pull out of the deal NOW?” 

We hate to be the bearers of bad news, but not only is this not the case, but it can also lead your salespeople to neglect sales proposals entirely (or kind of). 

Keep reading our handy guide to find out how to write winning sales proposals that lead to successful deals each time.

Here’s the current situation.

It looks like we’re headed toward a recession, or perhaps we’re already in one.

We’re seeing signs of it all over the place, and the tech industry seems to be impacted the most with a shocking 150,000+ layoffs in 2022.

In these uncertain times, morale is understandably low.

But this is when your leadership skills are put to the test. This is when your team needs you the most, and it’s time to rise to the occasion.

How will you motivate your sales team and keep up morale? How can you ease their fears? How will you help them reach their goals?

2022 was a rollercoaster for most businesses. 

From the tech industry losing $7.4 trillion in just 12 months to those ever-rising inflation numbers, it looks like the universe still isn’t done throwing us curveballs.    

That doesn’t mean we’re all doomed, though. 

A number of positive developments are happening in the background, such as the happy outlook for e-commerce and IT. If anything, these obstacles simply prove it’s more important than ever to stand out in the market. 

Thankfully, it looks like 2023 could provide a few opportunities to do just that.

Read on to explore some of the sales predictions that will shape how we sell in 2023 and give your team some ideas about what's coming next in your industry.

If you’re a sales leader working at a startup, your main goal is to drive revenue ASAP.

Because the longer it takes to generate revenue, the harder it is to hit targets (but you know that).

Reaching faster time to revenue for startups is an uphill battle. And here’s why.

• There’s a lot of pressure since you rely heavily on funding.
• You don’t have previous data to analyze.
• You don’t have many case studies or testimonials you can share.
• You don’t have many customers who can recommend/refer you.
• Your product is still going through major changes.
• You don’t have a ton of leads.
• And the list goes on…

Don’t be discouraged. 

You’re a sales leader, which means you have the means to make a huge difference (especially in a startup). 

There are steps you can take to help accelerate the process and start generating revenue quickly.

*Spoiler alert* One of them involves working closely with marketing. Stop it you two; it’s time to bury the hatchet.

As a B2B sales leader, your main objective is to ensure that your entire revenue team succeeds.

Aside from coaching, motivating, and honing your team’s sales skills, there’s another factor that plays a major role in determining success.

Your B2B sales tech stack.  

According to InsideSales.com, small companies spend, on average, ~$4,600 per rep annually on sales technology, followed by ~$5,200 per rep for medium-sized companies and ~$3,100 per rep for large organizations.

If your entire revenue team consists of 30 employees (including SDRs, AEs, CSRs, and RevOps), you’re looking at roughly $140,000 in sales tech stack spend annually.

That’s not nothing. That’s huge.

So how do you choose sales technology tools that are aligned with your company’s sales and growth strategy?

And how on earth do you ensure a high adoption rate of said tools?

Ah, salespeople.

The often-stereotyped driving force behind most businesses. 

The ones who are out on the front lines, trying to close deals and bring in revenue. The ones who mostly get ignored (and sometimes yelled at) for just trying to do their jobs. 

But they’re also the ones who take on the huge task of trying to maintain a high level of efficiency. And they’re good at it, too. 

Sales teams are often the most efficient departments in a company, thanks to their experience with managing leads, developing relationships, and, of course, closing deals. 

Yet, for all their efforts and all the (often expensive) tools they have access to, they’re still spending time on repetitive or lower-value work that hasn’t been automated.

The result? 

They constantly feel like they’re swimming upstream. It’s a real challenge to stay afloat and keep up the motivation when you feel like you’re constantly fighting against the current.

Time. To. Fight. Back.

Great sales leaders are constantly evolving their processes to help their team be more efficient and effective.

However, according to a study, sales reps still spend 65% of their time on tasks that don’t involve selling.

Like the dreaded CRM updates after each communication. Or manually setting up reminders to follow up. Or going back and forth to schedule meetings. Or… 

You get it. 

If this is the case for your team, it might be time to look into sales automation tools that integrate with your CRM and that encourage prospects to respond.