Mixmax will work together with you to review all refund requests on a case by case basis. To give a better sense on what typically is accepted, we’ve outlined some use cases below. Please note Mixmax does not offer partial refunds on annual plans, which is how we’re able to offer a steep 25% discount in comparison to monthly plan. However, we’re happy to transfer the remainder of the subscription to another email address, whether to another email address or to another person, such as a co-worker. Write us at email@example.com to request a transfer of the remainder of your subscription to another user!
- If you were on monthly billing, your subscription will remain active until the end of your paid month.
- If you were on annual billing, your subscription will remain active until the end of your paid year.