The better question is, who doesn’t? From salespeople and account managers to recruiters, everyone can lean on workflow automation to do more in less time, be more effective and provide a great customer experience.
Salespeople, for example, must manage client relationships, book meetings, and update CRM information without missing a beat. One bad connection could lose a valuable deal, so salespeople can’t afford to let human error get in the way. Workflow automation software ensures salespeople always send effective emails to the right people, schedule more meaningful meetings, and keep CRM data updated.
Recruiters and salespeople have different needs, but both benefit from smarter workflows. Just as salespeople must appeal to prospective buyers, recruiters must woo prospective candidates to convince them to join the team. From well-timed follow-ups to cold email templates, workflow automation takes the guesswork out of recruiting and helps HR departments land more of their target employees.
Business owners tend to be busy people, which means they need workflow automation tools more than most. Smart software can embed presentations to make communication with investors and clients easier than ever. Simple meeting solutions keep everyone informed and on track. With delayed sending options, entrepreneurs can design pitches and responses, then schedule communications for maximum impact.
Not even the best business owners and sales teams can succeed for long without smart customer success reps pulling their weight, though. Email templates and easy scheduling tools help customer service agents, too, but frontline workers also benefit from call scheduling software and check-in reminders. Workflow automation tools ensure no customer ever feels neglected. To solicit feedback, customer success teams can also use workflow automation software to send instant polls and surveys, capturing data in the moment to help the company optimize the customer experience.
Everyone from the biggest boss to the greenest recruit can do more with workflow automation. Companies without it can’t succeed against smarter, more streamlined competition. If you’re ready to sell more, recruit better candidates, increase customer satisfaction, and grow your business the right way, you need workflow automation — but before you go out and buy new tools, you must set the stage for success.