customer engagement strategy
    Customer Success Sales Engagement 15 Customer Engagement Strategy Examples to Boost Revenue & Stop Churn If you're wondering what it takes to keep your customers coming back for more, you're in the right place.
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    Quarterly business review blog
    Customer Success Sales Engagement How to Nail Your Quarterly Business Review (QBR) with Customers A quarterly business review (QBR) might not be the most glamorous part of the job. But it’s definitely one of the most essential.
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    We’ve all been on the customer-end of a contract coming up on renewal. How frustrating is it to be blind sided by an auto-renewal you didn’t get to cancel in time?

    Surprises can be fun – like birthdays or celebratory milestones – but not when it comes to renewals for your customers.

    The cost of acquiring a new customer is over five times more than keeping an existing one, which is why your renewal strategy should be cohesive and weaved into the entire customer experience from Day 1.

    Customer success and account managers play a crucial role in properly preparing customers for the renewal conversation. When customers feel like they’ve been left in the dark, their expectations may not have been aligned with yours.

    Luckily there are some easy steps to take right now that’ll set you up for a strong renewal conversation and improve your customer experience along the way.

    Lock down customer renewals
    Customer Success 4 Tips for Locking Down Customer Renewals We’ve all been on the customer-end of a contract coming up on renewal. How frustrating is it to be blind sided by an auto-renewal you didn’t get to …
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    Customer Success Customer Success: What Matters Most to Customers This may not be a groundbreaking concept, but it’s somehow still getting lost:
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    Customer Success Customer Success and Sales: Your Next Dream Team We’ve all heard or experienced the challenges of silod sales and marketing teams. It’s a common challenge to reach full sales and marketing alignment …
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    Customer Success Mixmax Eliminates Six Days of Admin Work per Month for the Pixlee Sales Team “When you aggregate the amount of time that my team and I save because of Mixmax, it would equal five or six days every month.” -Nick Dessau, …
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    Customer Success The Piece of Account-Based Strategy You Might Be Missing What the heck is account-based selling and why is everyone talking about it this year?
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    Customer Success A Customer Success Team with Michelin-Star Service Don’t you love a good fast food drive-thru. It’s quick, efficient, and we know what we’re going to get every time (fried food and a stomach ache).
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    Customer Success Mixmax was the Best Discovery of 2018 Typeform was founded in 2012 with the mission of humanizing online forms. Today, customers from across the globe rely on Typeform’s intuitive …
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    Customer Success 7 Ways to Delight Customers After the Sale As we all know, closing the sale is (hopefully!) just the beginning of a long and prosperous relationship.
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