The Opportunity

Exciting news - Mixmax crossed $12 million in annual revenue!  

We are looking for a Technical Writer to join us to elevate our documentation, improve our customer onboarding experience, and help optimize our support team's efficiency. As part of a start-up company, you will be in a hybrid role, shuffling between technical writing and technical support responsibilities when needed. As a crucial member, you will collaborate closely with cross-functional teams to achieve shared business goals and initiatives.

 Within three months, you’ll:

  • Collaborate with product managers, engineers, and other teams to plan, research, author, and continuously update the Mixmax Help Center and internal knowledge base.
  • Revise and maintain the support team's saved replies.
  • Provide technical and product support to customers as needed.

Within six months, you could:

  • Lead the technical writing initiative and establish policies and procedures to improve documentation.
  • Be comfortable handling our customers' most challenging technical problems.
  • Be comfortable with script writing for tutorial videos. 

Preferred skills and background:

  • Very fluent in written and verbal English.
  • 2+ years of experience writing any form of technical documentation or any similar content in a software-based company.
  • 2+ years of experience in technical support or any similar role.
  • Experience working with product and engineering teams.
  • Experience supporting SaaS tools.
  • Experience supporting Gmail, other email products, and Salesforce is a plus.
  • Essential project management skills.
  • Basic web development skills (HTML & CSS).
  • Resourceful, self-learner, analytical thinker, and naturally curious.
  • Flexibility to shift schedules.
  • Excellent attention to detail and accuracy.
  • Experience and past success in a remote position.
  • A team player who can work with diverse cultures.

 

Our Commitment to Diversity and Inclusion

At Mixmax, we know that nobody's perfect and that no one ever matches 100% with a job description. That's okay–we're human after all! Diversity and inclusion are core to our culture, and we're actively committed to building a more inclusive and open workplace. No matter your background or how you identify, if you're excited about this role, please apply today!

 

The Mixmax Story

At Mixmax, our vision is a world without busy work. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. This means more time to focus on what matters: engaging and serving the needs of customers.

We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.

Our company is fully remote and distributed, with team members worldwide. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!

Join thousands of customer-facing pros